TRAINING EFFECTIVE CUSTOMER SERVICE SKILLS

TRAINING EFFECTIVE CUSTOMER SERVICE SKILLS

Training Kemampuan Pelayanan Konsumen

Training Pengenalan Customer Services Skills

training kemampuan pelayanan konsumen murah

Pembicara / Fasilitator
Carlina Agnes Patuwo
Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, services, communication skills, management development, recruitment, HR and Training, secretarial and office administration, public speaking, and personal branding since year 1999.

Latar Belakang
This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.

OBJECTIVES:
The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service.

TYPICAL AGENDA:
   * What is Customer Service
   * Use of Language
   * The Art of Asking Questions
   * Your customer Service Attitude
   * How to achieve Customer Satisfaction
   * Understanding Customer Expectations

Wajib diikuti oleh :
Sales People, Customer Service Representatives, Front-liners, Receptionists, Telephone Operators and anyone in a customer focused position.

Jadwal training effective customer service skills terbaru :

– 15 sd 16 Januari 2019

– 12 sd 13 Februari 2019

– 5 sd 6 Maret 2019

– 9 sd 10 April 2019

– 7 sd 9 Mei 2019

– 12 sd 13 Juni 2019

– 9 sd 10 Juli 2019

– 13 sd 14 Agustus 2019

– 10 sd 11 September 2019

– 8 sd 9 Oktober 2019

– 5 sd 6 November 2019

– 17 sd 18 Desember 2019

Catatan : Jadwal dapat menyesuaikan dengan calon peserta training effective customer service skills terupdate .

Biaya dan Lokasi Pelatihan training kemampuan pelayanan konsumen terbaru :

Jakarta: Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, IbisBudget | Biaya Pelatihan : Rp. 7.500.000 / peserta(Minimal 2 Peserta).

Bandung: Hotel Santika, Hay Hotel,IbisStyle, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, FourPointbySheraton Hotel | Biaya Pelatihan : Rp. Rp. 7.000.000 / peserta(Minimal 2 Peserta).

Yogyakarta : Hotel NEO+ Awana, CordelaHotel,IbisStyle, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel | Biaya Pelatihan : Rp. 6.500.000 / peserta(Minimal 2 Peserta).

Surabaya: Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel | Biaya Pelatihan : Rp. 6.800.000 / peserta(Minimal 2 Peserta).

Malang : Amaris Hotel, The 1O1 Hotel, IbisStyle Hotel, El Hotel, WhizPrime Hotel | Biaya Pelatihan : Rp. 6.800.000 / peserta(Minimal 2 Peserta).

Bali: Ibis Kuta, Fontana Hotel, HARRIS Hotel &Conventions | Biaya Pelatihan : Rp. 6.500.000 / peserta(Minimal 3 Peserta).

Lombok: Favehotel, Novotel Lombok, D Praya Hotel | Biaya Pelatihan : Rp. 7.000.000 / peserta(Minimal 3 Peserta).

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi CS Kami.

Fasilitas Selama training pengenalan customer services skills murah :

1. Penjemputan dari Hotel/Bandara/Stasiun/Terminal Peserta training pengenalan customer services skills terbaru .

2. Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll) training kemampuan pelayanan konsumen terupdate .

3. Transportasi Peserta ke tempat pelatihan.

4. 2x CoffeBreak& 1 Lunch (Makan Siang).

5. Training Room Full AC and Multimedia.

6. FreeBagorBagpackers (Tas Training).

7. Softfile Foto Training

8. Sertifikat training peran pelayanan konsumen murah .

9. SouvenirExclusive.

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