TRAINING EFFECTIVE CUSTOMER SERVICES SKILLS FOR ADMINISTRATIVE PROFESSIONALS

Training Pelayanan Konsumen Untuk Administrasi Profesional

Training Konsep Pelayanan Konsumen

Pembicara / Fasilitator
CARLINA AGNES PATUWO

Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. She set up and established her own business, PT. CHOICE MANAGEMENT CONSULTANTS in year 2005. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, communication skills, management development, recruitment, HR and Training, secretarial and office administrative, services, and personal branding since year 1999.

Materi
This Effective Customer Service Skills program is designed for administrative professionals wants to interact more effectively with their superiors, colleagues, peers, subordinates, clients, vendors and other stakeholders in the organization.

Objectives:
Participants who have completed this program would be able to:
• Upgrade positive service attitudes
• Apply “positive power” to persuade and communicate with both internal & external customers
• Build trust, concern, and honesty
• Create a healthy and supportive work nature
• Listen effectively in order to collaborate appropriate result
• Manage stress, anger and other infertile emotions

TOPICS COVERAGE :
1. EFFECTIVE CUSTOMER SERVICE CONCEPT
2. HOW TO DEVELOP A POSITIVE SERVICE ATTITUDE
3. TYPE OF CUSTOMERS AND THEIR NEEDS, WANTS & XPECTATIONS
4. HANDLE CUSTOMERS’ ATTITUDES
5.COMMUNICATING WITH OTHERS IN A TOLERANT WAY
6. ACTIVELY LISTENING
7.MANAGE FACTS AND OPINIONS
8. PROBLEM SOLVING
9. HANDLE DIFFERENT CUSTOMER SERVICE SITUATIONS

Jadwal training effective customer services skills for administrative

• batch 1 : 7–18 Jan 2026 | 14–15 Jan 2026 | 21–22 Jan 2026 | 28–29 Jan 2026
• batch 2 : 4–15 Feb 2026 | 11–12 Feb 2026 | 18–19 Feb 2026 | 25 –26 Feb 2026
• batch 3 : 4–5 Mar 2026 | 11–12 Mar 2026 | 25–26 Mar 2026
• batch 4 : 6–7 Apr 2026 | 14–15 Apr 2026 | 21–22 Apr 2026 | 28–29 Apr 2026
• batch 5 : 6–7 Mei 2026 | 12–13 Mei 2026 | 20–21 Mei 2026 | 25–26 Mei 2026
• batch 6 : 2–3 Jun 2026 | 10–11 Jun 2026 | 17–18 Jun 2026 | 24–25 Jun 2026
• batch 7 : 8–9 Jul 2026 | 15–16 Jul 2026 | 22–23 Jul 2026 | 29–30 Jul 2026
• batch 8 : 5–6 Aug 2026 | 12–13 Aug 2026 | 18–19 Aug 2026 | 26–27 Aug 2026
• batch 9 : 2–3 Sep 2026 | 9–10 Sep 2026 | 16–17 Sep 2026 | 23–24 Sep 2026
• batch 10 : 7–18 Okt 2026 | 14–15 Okt 2026 | 21–22 Okt 2026 | 28–29 Okt 2026
• batch 11 : 4–5 Nov 2026 | 11–12 Nov 2026 | 18–19 Nov 2026 | 25–26 Nov 202
• batch 12 : 2–3 Des 2026 | 9–10 Des 2026 | 29–30 Des 2026

Investasi dan Lokasi pelatihan:

• Yogyakarta
• Jakarta
• Bandung
• Bali
• Surabaya
• Lombok

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas :

• FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
• Module / Handout
• Flashdisk
• Sertifikat
• FREE Bag or bagpackers (Tas Training)
• Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
• 2xCoffe Break & 1 Lunch, Dinner
• FREE Souvenir Exclusive
• Training room full AC and Multimedia