TRAINING ONLINE ITIL V.3 FOUNDATION
DESKRISPSI TRAINING WEBINAR INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY FOUNDATION
ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.
Menimbang cukup kompleknya materi pelatihan itil v.3 foundation ini bagi peserta, dibutuhkan training provider yang berpengalaman di bidangnya agar tidak membuat peserta tidak menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.
TUJUAN TRAINING BUSINESS AND IT ALIGNMENT UNTUK PRAKERJA
Dengan mengikuti pelatihan itil v.3 foundation Peserta dapat berbagi pengetahuan / sharing knowledge mengenai itil v.3 foundation dengan peserta dari perusahaan lain yang bergerak di bidang itil v.3 foundation
MATERI pelatihan information technology infrastructure library foundation online Zoom
DAY 1
INTRODUCTION
* The Four Perspectives (Attributes) of ITSM Benefits of ITSM
* Business and IT Alignment
* What is ITIL®?
COMMON TERMINOLOGY
* What are Services?
* Processes & Functions
* Defining Processes
* Defining Functions
* Connecting Processes and Functions
THE SERVICE LIFECYCLE
* Mapping the Concepts of ITIL® to the Service Lifecycle
* How does the Service Lifecycle work?
SERVICE STRATEGY
* Major Concepts
* Creating Service Value
* Service Packages and Service Level Packages
* Service Strategy Processes
* Service Portfolio Management
* Financial Management
* Demand Management
* Service Strategy Summary
* Interfaces with the Service Design Phase
* Interfaces with the Service Transition Phase
* Interfaces with the Service Operation Phase
* Interfaces with the Continual Service Improvement Phase
* Service Strategy Service Scenario
* Overall Service Strategy
* Service Portfolio Management Considerations
* Financial Management Considerations
* Demand Management Considerations
LATIHAN DAN PRAKTEK
STUDI KASUS : DAY 2
SERVICE DESIGN
* Major Concepts
* Five Major Aspects of Service Design
* Service Design Packages
* Service Design Processes
* Service Level Management
* Supplier Management
* Service Catalogue Management
* Capacity Management
* Availability Management
* IT Service Continuity Management
* Information Security Management
* Service Design Scenario
* Service Level Management Considerations
* Capacity Management Considerations
* Availability Management Considerations
* Information Security Management Considerations
* Service Catalogue Management Considerations
* ITSCM Considerations
* Supplier Management Considerations
SERVICE TRANSITION
* Service Transition Processes
* Knowledge Management
* Service Asset and Configuration Management
* Change Management
* Release and Deployment Management Service Validation and Testing
* Service Transition Summary
* Service Transition Scenario
* Knowledge Management Considerations
* Service Asset and Configuration Management Considerations
* Change Management Considerations
* Release and Deployment Management Considerations
* Service Validation and Testing Considerations
* Service Transition Review Questions
SERVICE OPERATION
* Service Operation Functions
* The Service Desk
* Technical Management
* IT Operations Management
* Application Management
* Service Operation Processes
* Event Management
* Incident Management
* Problem Management
* Request Fulfillment
* Access Management
* Service Operation Scenario
* Functions
* Processes
* Service Operation Review Questions
LATIHAN DAN PRAKTEK
STUDI KASUS
DAY 3
CONTINUAL SERVICE IMPROVEMENT
* Continual Service Improvement Processes
* Service Level Management
* Service Measurement and Reporting
* CSI ( Step) Improvement Process
* Continual Service Improvement Summary
* Continual Service Improvement Scenario
* Service Level Management
* Service Measurement and Reporting
* CSI Process
* Continual Service Improvement Review Questions
ITIL® Foundation Exam Tips
* Exam Details
* Practical Suggestions
Certification
* ITIL® Certification Pathways ISO/IEC Pathways
LATIHAN DAN PRAKTEK
Studi Kasus / Praktek pemecahan masalah itil v.3 foundation
METODE
Metode Training itil v.3 foundation dapat menggunakan fasilitas training zoom atau training online, dan bisa juga training offline atau training tatap muka.
INSTRUKTUR
Instruktur yang mengajar pelatihan itil v.3 foundation ini adalah instruktur yang berkompeten di bidang itil v.3 foundation baik dari kalangan akademisi maupun praktisi.
PESERTA
Peserta yang dapat mengikuti training itil v.3 foundation ini adalah staff sdm atau karyawan yang ingin mendalami bidang itil v.3 foundation .
Karena kompleksnya pelatihan ini, maka dibutuhkan pendalaman yang lebih komprehensif melalui sebuah training. Dan menjadi sebuah kebutuhan akan training provider yang berpengalaman di bidangnya agar tidak membuat peserta menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.
Jadwal Portal Cari Training 2026
- batch 1 : 7–18 Jan 2026 | 14–15 Jan 2026 | 21–22 Jan 2026 | 28–29 Jan 2026
- batch 2 : 4–15 Feb 2026 | 11–12 Feb 2026 | 18–19 Feb 2026 | 25 –26 Feb 2026
- batch 3 : 4–5 Mar 2026 | 11–12 Mar 2026 | 25–26 Mar 2026
- batch 4 : 6–7 Apr 2026 | 14–15 Apr 2026 | 21–22 Apr 2026 | 28–29 Apr 2026
- batch 5 : 6–7 Mei 2026 | 12–13 Mei 2026 | 20–21 Mei 2026 | 25–26 Mei 2026
- batch 6 : 2–3 Jun 2026 | 10–11 Jun 2026 | 17–18 Jun 2026 | 24–25 Jun 2026
- batch 7 : 8–9 Jul 2026 | 15–16 Jul 2026 | 22–23 Jul 2026 | 29–30 Jul 2026
- batch 8 : 5–6 Aug 2026 | 12–13 Aug 2026 | 18–19 Aug 2026 | 26–27 Aug 2026
- batch 9 : 2–3 Sep 2026 | 9–10 Sep 2026 | 16–17 Sep 2026 | 23–24 Sep 2026
- batch 10 : 7–18 Okt 2026 | 14–15 Okt 2026 | 21–22 Okt 2026 | 28–29 Okt 2026
- batch 11 : 4–5 Nov 2026 | 11–12 Nov 2026 | 18–19 Nov 2026 | 25–26 Nov 202
- batch 12 : 2–3 Des 2026 | 9–10 Des 2026 | 29–30 Des 2026
Investasi dan Lokasi pelatihan:
- Yogyakarta
- Jakarta
- Bandung
- Bali
- Surabaya
- Lombok
Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
