TRAINING EFFECTIVE CUSTOMER SERVICE SKILLS

TRAINING EFFECTIVE CUSTOMER SERVICE SKILLS

Training Kemampuan Pelayanan Konsumen

Training Pengenalan Customer Services Skills

training kemampuan pelayanan konsumen murah

Pembicara / Fasilitator
Carlina Agnes Patuwo
Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, services, communication skills, management development, recruitment, HR and Training, secretarial and office administration, public speaking, and personal branding since year 1999.

Latar Belakang
This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.

OBJECTIVES:
The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service.

TYPICAL AGENDA:
* What is Customer Service
* Use of Language
* The Art of Asking Questions
* Your customer Service Attitude
* How to achieve Customer Satisfaction
* Understanding Customer Expectations

Wajib diikuti oleh :
Sales People, Customer Service Representatives, Front-liners, Receptionists, Telephone Operators and anyone in a customer focused position.

Jadwal Portal Cari Training 2021

 

  • batch 1 : 4 – 5 Januari 2022 | 11 – 12 Januari 2022 | 18 – 19 Januari 2022 | 25 – 26 Januari 2022
  • batch 2 : 2 – 3 Februari 2022 | 7 – 8 Februari 2022 | 15 – 16 Februari 2022 | 22 – 23 Februari 2022
  • batch 3 : 8 – 9 Maret 2022 | 15 – 16 Maret 2022 | 22 – 23 Maret 2022 | 29 – 30 Maret 2022
  • batch 4 : 5 – 6 April 2022 | 12 – 13 April 2022 | 19 – 20 April 2022 | 26 – 27 April 2022
  • batch 5 : 10 – 11 Mei 2022 | 17 – 18 Mei 2022 | 24 – 25 Mei 2022
  • batch 6 : 2 – 3 Juni 2022 | 7 – 8 Juni 2022 | 14 – 15 Juni 2022 | 21 – 22 Juni 2022 | 28 – 29 Juni 2022
  • batch 7 : 5 – 6 Juli 2022 | 12 – 13 Juli 2022 | 19 – 20 Juli 2022 | 26 – 27 Juli 2022
  • batch 8 : 2 – 3 Agustus 2022 | 9 – 10 Agustus 2022 | 15 – 16 Agustus 2022 | 23 – 24 Agustus 2022 |30 – 31 Agustus 2022
  • batch 9 : 6 – 7 September 2022 | 13 – 14 September 2022 | 20 – 21 September 2022 | 27 – 28 September 2022
  • batch 10 : 4 – 5 Oktober 2022 | 11 – 12 Oktober 2022 | 18 – 19 Oktober 2022 | 25 – 26 Oktober 2022
  • batch 11 : 1 – 2 November 2022 | 8 – 9 November 2022 | 15 – 16 November 2022 | 22 – 23 November 2022 | 29 – 30 November 2022
  • batch 12 : 6 – 7 Desember 2022 | 13 – 14 Desember 2022 | 20 – 21 Desember 2022

Investasi dan Lokaspelatihan:

  • Yogyakarta
  • Jakarta
  • Bandung
  • Bali
  • Surabaya
  • Lombok

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas :

  • FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  • Module / Handout
  • Flashdisk
  • Sertifikat
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive
  • Training room full AC and Multimedia

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