TRAINING INBOUND & OUTBOUND SALES CALL TRAINING
Training Pelatihan Panggilan Penjualan Inbound & Outbound
Training Role Of Telemarketer
TUJUAN TRAINING:
Sesudah mengikuti program ini, peserta akan mampu untuk :
* Menggali kebutuhan customer.
* Proses penjualan.
* Berbicara dengan bahasa customer.
* Menghindari kesalahan sales yang umumnya terjadi.
* Memaksimalkan efektifitas interaksi dengan customer
SIAPA YANG HARUS MENGIKUTI TRAINING INI :
* Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.
MATERI TRAINING :
Hari Pertama :
ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS
Role of Telemarketer
* Setting Standard for Telemarketing
* The role of Tele Marketer
* Goal Setting
* The advantages and disadvantages of sellingon the telephone
Communication Overview
* Spoken Communication
* Improving the Communication Effectiveness
* Structure of Communication
Questioning Technique and Listening Skills
* The Type of Questions
* Effective Questioning Techniques
* Active and Passive Listening
* Improving Listening Skill
Telephone Communication
* Telephone Etiquette
* Key Phases of an In/outbound Call
HariKedua :
SELLING SKILLS
Preparation
* Taking advantage of the telephone
* Call objectives and materials
* Knowing your customer
Opening The Call
* The Call Structure
* Building Rapport
* Finding And Developing Needs
* Question Structure
* Designing questions
Matching Needs And Presenting Solutions
* The Benefit Sequence
* Getting Agreement
* Reaching agreement in a professional manner
* Handling objections/reservations
Post Call Activities
* Records
* Follow-up
INSTRUCTOR : Widijatmoko And Team
Jadwal Portal Cari Training 2023
- batch 1 : 24 – 26 Januari 2023
- batch 2 : 14 – 16 Februari 2023
- batch 3 : 20 – 23 Maret 2023
- batch 4 : 4 – 6 April 2023
- batch 5 : 15 – 17 Mei 2023
- batch 6 : 26 – 28 Juni 2023
- batch 7 : 17 – 19 Juli 2023
- batch 8 : 14 – 16 Agustus 2023
- batch 9 : 25 – 27 September 2023
- batch 10 : 10 – 12 Oktober 2023
- batch 11 : 7 – 9 November 2023
- batch 12 : 5 – 7 Desember 2023
Investasi dan Lokasi pelatihan:
- Yogyakarta
- Jakarta
- Bandung
- Bali
- Surabaya
- Lombok
Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia