TRAINING INBOUND & OUTBOUND SALES CALL TRAINING

Training Pelatihan Panggilan Penjualan Inbound & Outbound

Training Role Of Telemarketer

TUJUAN TRAINING:

Sesudah mengikuti program ini, peserta akan mampu untuk :
* Menggali kebutuhan customer.
* Proses penjualan.
* Berbicara dengan bahasa customer.
* Menghindari kesalahan sales yang umumnya terjadi.
* Memaksimalkan efektifitas interaksi dengan customer

SIAPA YANG HARUS MENGIKUTI TRAINING INI :
* Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.

MATERI TRAINING :

Hari Pertama :

ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS

Role of Telemarketer
* Setting Standard for Telemarketing
* The role of Tele Marketer
* Goal Setting
* The advantages and disadvantages of sellingon the telephone

Communication Overview
* Spoken Communication
* Improving the Communication Effectiveness
* Structure of Communication

Questioning Technique and Listening Skills
* The Type of Questions
* Effective Questioning Techniques
* Active and Passive Listening
* Improving Listening Skill

Telephone Communication
* Telephone Etiquette
* Key Phases of an In/outbound Call

HariKedua :

SELLING SKILLS

Preparation
* Taking advantage of the telephone
* Call objectives and materials
* Knowing your customer

Opening The Call
* The Call Structure
* Building Rapport
* Finding And Developing Needs
* Question Structure
* Designing questions

Matching Needs And Presenting Solutions
* The Benefit Sequence
* Getting Agreement
* Reaching agreement in a professional manner
* Handling objections/reservations

Post Call Activities
* Records
* Follow-up

INSTRUCTOR : Widijatmoko And Team

Jadwal Portal Cari Training 2023

 

• batch 1 : 24 – 26 Januari 2023
• batch 2 : 14 – 16 Februari 2023
• batch 3 : 20 – 23 Maret 2023
• batch 4 : 4 – 6 April 2023
• batch 5 : 15 – 17 Mei 2023
• batch 6 : 26 – 28 Juni 2023
• batch 7 : 17 – 19 Juli 2023
• batch 8 : 14 – 16 Agustus 2023
• batch 9 : 25 – 27 September 2023
• batch 10 : 10 – 12 Oktober 2023
• batch 11 : 7 – 9 November 2023
• batch 12 : 5 – 7 Desember 2023

Investasi dan Lokasi pelatihan:

• Yogyakarta
• Jakarta
• Bandung
• Bali
• Surabaya
• Lombok

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas :

• FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
• Module / Handout
• Flashdisk
• Sertifikat
• FREE Bag or bagpackers (Tas Training)
• Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
• 2xCoffe Break & 1 Lunch, Dinner
• FREE Souvenir Exclusive
• Training room full AC and Multimedia