TRAINING INBOUND & OUTBOUND SALES CALL TRAINING
Training Pelatihan Panggilan Penjualan Inbound & Outbound
Training Role Of Telemarketer
TUJUAN TRAINING:
Sesudah mengikuti program ini, peserta akan mampu untuk :
* Menggali kebutuhan customer.
* Proses penjualan.
* Berbicara dengan bahasa customer.
* Menghindari kesalahan sales yang umumnya terjadi.
* Memaksimalkan efektifitas interaksi dengan customer
SIAPA YANG HARUS MENGIKUTI TRAINING INI :
* Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.
MATERI TRAINING :
Hari Pertama :
ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS
Role of Telemarketer
* Setting Standard for Telemarketing
* The role of Tele Marketer
* Goal Setting
* The advantages and disadvantages of sellingon the telephone
Communication Overview
* Spoken Communication
* Improving the Communication Effectiveness
* Structure of Communication
Questioning Technique and Listening Skills
* The Type of Questions
* Effective Questioning Techniques
* Active and Passive Listening
* Improving Listening Skill
Telephone Communication
* Telephone Etiquette
* Key Phases of an In/outbound Call
HariKedua :
SELLING SKILLS
Preparation
* Taking advantage of the telephone
* Call objectives and materials
* Knowing your customer
Opening The Call
* The Call Structure
* Building Rapport
* Finding And Developing Needs
* Question Structure
* Designing questions
Matching Needs And Presenting Solutions
* The Benefit Sequence
* Getting Agreement
* Reaching agreement in a professional manner
* Handling objections/reservations
Post Call Activities
* Records
* Follow-up
INSTRUCTOR : Widijatmoko And Team
Jadwal Portal Cari Training 2024
- batch 1 : 23 – 24 Januari 2024
- batch 2 : 7 – 8 Februari 2024
- batch 3 : 6 – 7 Maret 2024
- batch 4 : 23 – 24 April 2024
- batch 5 : 7 – 8 Mei 2024 || 21 – 22 Mei 2024
- batch 6 : 11 – 12 Juni 2024
- batch 7 : 17 – 18 Juli 2024
- batch 8 : 21 – 22 Agustus 2024
- batch 9 : 18 – 19 September 2024
- batch 10 : 8 – 9 Oktober 2024 || 22 – 23 Oktober 2024
- batch 11 : 5 – 6 November 2024 || 19 – 20 November 2024
- batch 12 : 10 – 11 Desember 2024
Investasi dan Lokasi pelatihan:
- Yogyakarta
- Jakarta
- Bandung
- Bali
- Surabaya
- Lombok
Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia