TRAINING CUSTOMER SATISFACTION & LOYALTY

Training Pengenalan Customer Satisfaction & Loyalty

Training Konsep Customer Satisfaction & Loyalty

Team Trainer  (Alternatif):
* Dra.Psi. Ani Wijaya, MM.
* Johnson Alvonco, Ph.D

MANFAAT TRAINING
* Memahami konsep kepuasan dan kesetiaan pelanggan
* Memahami variabel dan dimensi kepuasan dan kestiaan pelanggan
* Memiliki kemampuan membangun standar layanan yang dapat memuaskan pelanggan
* Mampu membuat program-program meningkatkan kepuasan dan loyalitas pelanggan

MATERI TRAINING
* Customer Satisfaction
+ Siapa Pelanggan Anda?
+ Mengapa Anda Harus Memuaskan Pelanggan Anda?
+ Konsep dan Prinsip Kepuasan Pelanggan (Customer Satisfaction)
+ Variabel-Variable Sukses Membangun Kepuasan Pelanggan:
o People
o Process
o Product & Service Feature
o Infrastructure
o Price
+ Dimensi (Ukuran) Kepuasan Pelanggan
o Reliabilty
o Responsiveness
o Assurance
o Emphaty
o Tangibles
* Customer Loyalty
+ Konsep dan Prinsip Kesetiaan Pelanggan (Customer Loyalty)
+ Manfaat Perusahaan Terhadap Pelanggan Setia
+ Proses Membangun Kesetian Pelanggan
o Proses Membangun Relasi Dengan Pelanggan
o Customer Relationship Management – 4R (Relationship, Retention, Reveral, Recovery)
o Program Membangun Kesetiaan Pelanggan
+ Evaluasi Pertumbuhan Kesetiaan Pelanggan

Target Peserta :
Staff, Supervisor, dan Manager Front-Line (Customer Service, Customer Care, CRM, Sales, Marketing, Business Development)

• batch 1 : 7–18 Jan 2026 | 14–15 Jan 2026 | 21–22 Jan 2026 | 28–29 Jan 2026
• batch 2 : 4–15 Feb 2026 | 11–12 Feb 2026 | 18–19 Feb 2026 | 25 –26 Feb 2026
• batch 3 : 4–5 Mar 2026 | 11–12 Mar 2026 | 25–26 Mar 2026
• batch 4 : 6–7 Apr 2026 | 14–15 Apr 2026 | 21–22 Apr 2026 | 28–29 Apr 2026
• batch 5 : 6–7 Mei 2026 | 12–13 Mei 2026 | 20–21 Mei 2026 | 25–26 Mei 2026
• batch 6 : 2–3 Jun 2026 | 10–11 Jun 2026 | 17–18 Jun 2026 | 24–25 Jun 2026
• batch 7 : 8–9 Jul 2026 | 15–16 Jul 2026 | 22–23 Jul 2026 | 29–30 Jul 2026
• batch 8 : 5–6 Aug 2026 | 12–13 Aug 2026 | 18–19 Aug 2026 | 26–27 Aug 2026
• batch 9 : 2–3 Sep 2026 | 9–10 Sep 2026 | 16–17 Sep 2026 | 23–24 Sep 2026
• batch 10 : 7–18 Okt 2026 | 14–15 Okt 2026 | 21–22 Okt 2026 | 28–29 Okt 2026
• batch 11 : 4–5 Nov 2026 | 11–12 Nov 2026 | 18–19 Nov 2026 | 25–26 Nov 202
• batch 12 : 2–3 Des 2026 | 9–10 Des 2026 | 29–30 Des 2026

Investasi dan Lokasi pelatihan:

• Yogyakarta
• Jakarta
• Bandung
• Bali
• Surabaya
• Lombok

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas :

• FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
• Module / Handout
• Flashdisk
• Sertifikat
• FREE Bag or bagpackers (Tas Training)
• Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
• 2xCoffe Break & 1 Lunch, Dinner
• FREE Souvenir Exclusive
• Training room full AC and Multimedia